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FREQUENTLY ASKED QUESTIONS

BLOOD TEST SERVICE AT HOME OR OFFICE

How much does it cost?

The price varies according to the test prescribed by your health care professional. Medialpha guarantees the best price on the market, up to 30 % less than the price of large established clinic. Send us your lab requisition and we’ll call you within 48 hours with your estimate. If it’s urgent, call us.
Our nurse are on the road at no extra cost if the conditions of price and distance are met.

I sent you my prescription, what happens next?

Medialpha wants to simplify your life and save your time. The process starts the moments medialpha receives your prescription.

After you receiving your prescription, we do the analysis and find the lowest prices, without compromising the quality of your analysis. We call you back within 48 hours (usually, we call you back same day, but sometimes we need to confirm certain details with your physician. This is why we give ourselves a 48 hours delay) .

During our call, we give you the price and any special instructions to prepare for your test. This call is totally free: you have no obligation to purchase. However, we will offer you to take appointment with one of our nurse when and where you want. Our nurse will adapt to your schedule!!!

Why do I have to pay when booking my appointments?

When booking your appointment, we ask for your for payment information. This allows the nurse to be in and out and save your valuable time.

Do not worry: the payment will only pass the day after your appointment. If you need to cancel or reschedule your appointment, your credit card will not be charged if you notify us 24 hours in advance. For our contact information, click here.

Do I need a prescription?

Yes, according to Article 136 for the “Regulation respecting the application of the Act respecting medical laboratories, organ and tissue conservation and the disposal of human bodies” any laboratory analysis must be requested by a medical professional who has the competence.

Who can prescribe in Quebec?

Only members in good standing of the following organizations have the right to prescribe laboratory tests

Who has the right to draw blood?

Only members in good standing of the following organizations are entitled to draw the blood in the veins:

Ordre des infirmières et infirmiers du Québec (OIIQ – nurse’s order)

Ordre des infirmières et infirmiers auxiliaire du Québec (OIIAQ – auxiliary nurse’s order)

  • Collège des médecins du Québec (physician’s order)
  • Phlebotomists

At Medialpha, our medical team are members of one of these professional bodies.

How to prepare for blood tests?

1) Prepare the night before

The day before your appointment, prepare the following documents:

  • your RAMQ card;
  • your signed prescription;
  • your payment method, if you have not already provided the required information (check, credit card, money).

2) Verify if you have to fast

Typically, you must be fasting 12 hours before the blood test with no alcohol for 48 hours. Some tests may have other constraints (e.g. do not eat seafood 72 hours). All these constraints are clearly indicated on the doctor’s prescription and our team will confirm them with you when taking your appointment.

3) Verify if you have a urine test

If you have a urine test, do not urinate for 30 minutes before seeing the nurse. Some urine tests have special instructions, if that’s the case, our team will provide you the information when taking your appointment..

4) Drink water

Even if you are fasting, it is advisable to drink water 30 minutes before the blood test( Up to 2 glasses of water  500 ml) .Drinking water facilitates  blood flow and makes veins easier to find.

5) WHEN TAKING BLOOD – STAY CALM

6) Communicate with the nurse

If you tend to feel weak, or you have difficult veins, tell the nurse.

Are your services are reimbursed by insurance?

Yes, all Medialpha services come with receipts for your insurance. Since our professional are all members of their respective order, medical insurance reimburse our patients without problems. And if a situation occurs, you can count on our customer service to assist you.

NIGHT SERVICE OF INFANT CARE

I want to sleep tonight, how your night care service works?

Our night care service is designed to let you sleep when you feel the need . Ideally , the nurse should be present when the child is still awake so they can get acquainted and reduce the risk that the child is afraid in the middle of the night if a total stranger takes care of him. Thereafter , we must give all the instructions you want the nurse to do while you sleep . Please see below the question “What do I need to provide the nurse for the night service?”

Is my child is eligible for Medialpha’s night service?

Yes, all toddler are eligible for our night care, this service will allow you to sleep better and recover well for your day. If your child needs special care, please notify us when talking your appointment.

What do I need to provide the nurse for the night service?

You must provide the nurse a place to sleep close to the child. In addition, you must provide the food to be given to the child in the pots and bottles you usually use. If there are medicines to give, you must provide the drugs and the instructions that come with them. In short , give the nurse everything you give  the child yourself.

Submit your requisition